The Newcastle Herald - part of Newcastle Newspapers and Australian Community Media - is bound to comply with the Australian Press Council's standards of practice for print and digital publishers.
Those standards of practice can be found here.
Anyone who believes we may have breached those standards is welcome to first contact the Newcastle Herald via email on firstname.lastname@example.org or by calling (02) 4979 5000.
You are also encouraged to contact Newcastle Herald editorial management directly through those same channels if you believe an error of fact, impression, interpretation, omission or otherwise has been published in a story, and warrants being rectified.
The complaints process will be conducted in a timely, polite and serious manner based on mutual respect. You can expect acknowledgement within seven days that a complaint has been received.
Complaints accepted as valid about content deemed significantly inaccurate or misleading may be rectified or remedied - where applicable - through the publication as soon as possible in print and/or online of a clarification, correction, apology, follow-up story or letter to the editor.
You can also make complaints to the Australian Press Council via email on email@example.com or by calling (02) 9261 1930. Details about the Press Council's standards of practice - comprising statements of general principles and privacy principles as well as specific standards (plus advisory guidelines) - are available from presscouncil.org.au.
Publisher members are committed to the Press Council's general principles covering accuracy and clarity, fairness and balance, privacy and avoidance of harm, and integrity and transparency.
The standards of practice apply to all other forms of published material, apart from advertising.
Further information about the Press Council's complaints-handling process and formal adjudication system can also be found at presscouncil.org.au.
Newcastle Herald journalists who are members of the Media, Entertainment and Arts Alliance are committed to the MEAA Journalist Code of Ethics. Individual members of the MEAA commit themselves to operating within a framework of honesty, fairness, independence and respect for the rights of others.
Australian Community Media employees are bound by the privacy principles contained in the Privacy Act 1988 (Cth) - subject to exemptions that apply to media organisations engaged in journalism.
All employees are also subject to a company code of conduct. Related policies and guidelines cover workplace behaviour (including harassment, discriminaton and bullying), occupational health and safety, diversity and inclusion, drugs and alcohol, computer use and privacy.
We reserve the right to report, edit, delete or block external contributors to our aligned social media platforms or audience message boards who disobey or disrespect the "House Rules".
The Newcastle Herald is not responsible for any user content on Facebook or other social media platforms. It does not endorse opinions or ideas expressed and cannot vouch for the veracity of any statements or product claims made on those platforms.
We do expect that social media users will follow the "House Rules" and not publish or distribute any defamatory, misleading, obscene or unlawful material or information.
Stories, photographs, videos and graphics as well as other content published by the Newcastle Herald and other Australian Community Media titles are covered by copyright, trademark and other laws. Content from the network should not be reproduced or distributed in any form for non-personal or commercial use without our prior written permission or that of our licensor/s.