Hunter Allied Care - Winner 2019 Hunter Business Awards Startup Superstar
The team at Hunter Allied Care spend most of their time giving, but recently they were in the position of receiving. Having been announced winners in the category of Start-Up Superstar at the Hunter Business Awards, the healthcare centre have proven the power and value of putting people first.
Driven by their desire to create a holistic care experience that ensures patients feel as good as new, if not better, owner Simone le Mesurier and her husband Dr Peter Spittaler launched after seeing a gap in the market for quality, comprehensive and holistic care.
Committed to guiding their patients through the entire recovery process, Hunter Allied Care has worked hard to tailor their approach to client care, providing personalised services that allow their qualified clinicians-a physiotherapist, psychologist and dietitian-to work hand in hand with Dr Spittaler and his patients.
"We offer a very tailored approach to our clients, [providing] integrated services to patients [both] pre and post surgery to maximise their recovery. We also deal with clients who experience long term chronic pain, our goal is for our clinicians to work together to provide recovery and health care plans enabling our clients to [improve their] quality of life," Ms le Mesurier said.
Hunter Allied Care's success is as much about their team as it is their holistic approach. From physiotherapist Kristy Hord to psychologist Jody Kerr and dietician Emily Ross, all staff members share the passion of Dr Spittaler and Ms le Mesurier, dedicating each day to improving the lives of others. Marketing and administration stars Monique Aganovic and Meg Hassan also play a crucial part in ensuring each client understands their wellbeing is the clinic's first priority.
"Our company philosophy is that the client is at the centre of everything we do. The most important person in any interaction is our client; it is about [truly] seeing and listening," Ms le Mesurier said.
In addition to their understanding that the headspace of the patient is just as important as their physical condition, Dr Spittaler and Ms le Mesurier also acknowledge that the success of their business is down to the shared values, skills and sincerity of their team, and the respect and synergy that exists between them. At Hunter Allied Care desired outcomes are driven by dedicated individuals who are respected by their patients and their peers.
"We are a team and we work together. We work hard and we also play hard," Ms le Mesurier said. "Everyone works their hours and we don't do overtime; Peter and I built our business around respect for our team and we really do want them to have it all."