Raine & Horne Newcastle & Stockton and Raine & Horne Commercial Newcastle were named Business of the Year in the prestigious Hunter Local Business Awards held at a glittering ceremony at Belmont 16s on October 9.
The property firm was named the region's "Local Business of the Year" as well as "Outstanding Real Estate Agency" in a dual celebration for principals Jason Maxwell, Steve Dick and Jason Morris, who have been business partners for over 20 years.
Earlier this year, Raine & Horne Commercial Newcastle was named the global network's Top Office in NSW, while it is rated number one for leasing numbers nationally and second for sales.
"We must be doing something right as a business as our staff led by Danielle MacAskill, Associate Director - Commercial & Residential Property Management, led the charge on submitting for the awards," Mr Dick said. "Our staff took the initiative with the submission, and for this reason, Jason and I allowed our staff to accept the awards.
"Over the years, we have won our share of real estate industry awards, which are fantastic. However, it's a huge honour to be recognised as a leading small business and benchmarked ahead of hundreds of local companies from a broad range of categories whether they're law firms, cafes or accountants.
"This win just reinforces to us that we are doing well and that there are plenty of people invested in our business."
Mr Dick added that apart from drawing the spotlight to Raine & Horne Newcastle & Stockton, the award underlines his firm's commitment to doing business in the Hunter.
"We support local businesses and never outsource any of our work offshore. Our signage and printing are manufactured and produced in Newcastle. Our video marketing is prepared in the Hunter by a local small business, while our office maintenance and upkeep are taken care of by a local firm."
Raine & Horne Newcastle & Stockton and Raine & Horne Commercial Newcastle have a long and established history of business success in the Newcastle region.
"From humble beginnings with less than five staff members, we now employ more than 30 specialist staff in two successful offices," Mr Maxwell said. "Our long-term business success is directly attributable to our dedication to client satisfaction, which is built on a commitment to regular positive feedback and repeat business. We are setting the standard for our real estate competitors and other businesses in Newcastle and the region based on our expertise.
"However, we also pride ourselves on combining this high level of professionalism with empathetic support for our customers. This approach to business results in high levels of repeat and referral business."
Internally, Mr Maxwell said the culture within Raine & Horne Newcastle & Stockton drives the firm's award-winning ways.
"It's essential to Steve and I that our staff enjoy coming to work. We have achieved this, and this level of internal satisfaction is leading to customer satisfaction and hence, plenty of repeat business."
Integrity is also a strong suit contributing to success.
"It's important to be honest and not take short cuts. If you take short cuts with customers, you'll shoot yourself and the business in the foot," Mr Maxwell said.