Home modifications that help the elderly and those with a disability stay at home longer and improve the quality of life in their surroundings, are just some of the many services HomeCare Repair Australia offers.
A new division of the AJ Grant Group, which has been operating for more than 20 years, HomeCare Repairs started in August 2018 to solely focus on this customer group and the business became a registered NDIS provider in March 2019.
"Our overall business offers 24/7 response, construction, renovation, repair and restoration (Fire & Flood remediation) services across Australia." said Bevan Millin, executive manager at HomeCare Repair.
Our overall business offers 24/7 response, construction, renovation, repair and restoration.Bevan Millin.
"Offerings that are most common include simple grab rails, ramps, bathroom and kitchen modifications through to full home renovations.
"We have had a long history in construction and repairs with a significant portion of that supporting people in the insurance space. Our teams have considerable empathy working in this environment which aligned itself well with the Human Services industry helping the elderly and those with disabilities.
"Many of our staff are directly impacted with family and friends in the human services industry and we felt our business had a lot to offer, which based on current growth and feedback seems to be the case.
"The strict guidelines and performance measures we operate in for insurance proved to be sought after as we pride ourselves on being extremely responsive and focussed on delivering a quality outcome for our clients."
Mr Millin said what makes HomeCare Repair stand out from other providers was his team's empathy and their ability to work closely with clients to ensure they respond to their needs quickly, effectively and ensure they deliver that quality outcome.
"As an example, working with those with a disability we operate with Occupational Therapists (OT) nationally and we quickly realised it was in the client's best interests to have both us and the OT to be there at an assessment," said Mr Millin.
"This is now standard practice for us to coordinate this for our clients in most cases significantly reducing communication delays.
"We are here to positively impact our community and we're a national provider of home modifications, property maintenance and building services. We deliver tailored solutions taking a proactive, collaborative and caring approach."