To hear our business being called out as a winner is an experience we will never forget.Newcastle and Hunter Community Health Managing Director Alison McQueen
For Newcastle and Hunter Community Health, there is no greater privilege than being able to provide health care that makes a difference.
So, to be recognised as an industry leader for their community commitment and specialised nursing services at the Australian Small Business Champion Awards was a bonus coming into 2021.
When Managing Directors Alison and Geoff McQueen attended the awards ceremony in Sydney on February 27 they never anticipated being named a winner in the Professional Medical Services category.
"We were extremely proud to be recognised as a finalist. But to hear our business being called out as a winner is an experience we will never forget," Alison recalls.
"Our team has worked incredibly hard to deliver quality health services to our valued clients from day one - to provide care, wellbeing, and care to the community. This award is a testament to their commitment, as well as the trust and support of our clients."
Newcastle and Hunter Community Health provides individualised care and services tailored to support people in their own homes including nursing services, aged care, disability care, post hospital care and Veteran's home care.
In line with their company ethos, Newcastle and Hunter Community Health took 2020 as an opportunity to focus inwards and support outwards.
With the addition of new staff, their team was better equipped to support more clients than ever before, especially during the peak of COVID-19.
"We provide essential services to our clients and saw an increase in people needing this support, which meant increasing our staff capacity," Alison said.
"No one should have to worry about the health or wellbeing of a loved one being at risk. To know we could be there to help ease the concerns of others is what makes us proud of what we do."
The team now has several registered nurses, as well as a new clinical care manager to help ensure clients are being provided tailored care to suit their everyday needs.
In addition to team growth, Newcastle and Hunter Community Health has moved to a new premise on Channel Road in Mayfield West.
"Our new head office is central for our team and provides a safe place for them to come back to between clients to refresh, reset and refocus on the next appointment of the day," Alison said.
"Our office includes improved meeting facilities for team activities and meetings - which helps us to foster a stronger work culture."
In 2020, the team donated COVID-19 care packages to local people in need. The packages included a selection of essentials such as toilet paper, cleaning products and canned goods.
"Wherever we see an opportunity to help our community, we take it," Alison said. "Without our local community we would not be the business we are today, so we feel it is our responsibility to give back for all the support we've been given."