Customers and business owners alike have been left frustrated as many of NSW Riverina's Dine and Discover participants remain hard to find on the Service NSW Directory.
As the government program enters its final two months, plenty of Wagga Wagga businesses are still not visible on the government website under the Wagga area, with customers struggling to identify who is accepting the vouchers.
A simple answer to the problem is that some businesses are being listed under specific suburbs such as Turvey Park and North Wagga, rather than Wagga Wagga more broadly.
Confusion has reigned supreme on local Facebook groups like Wagga Eats where consumers pepper the page daily with questions about who is accepting the vouchers, and admin Kosta Papaioanou has had to compile a list of all participating businesses for the page, which has become the easiest way to find participants.
"There is still a bit of misconception around registration and finding people on the Service NSW list," Mr Papaioanou said. "Businesses are saying they're on there but they haven't set it up properly."
He said he imagined the difficulty of finding participants on the Service NSW registry thanks to address woes and business listings has impacted tourism uptake, saying at his own business, Industry 33, he has seen his locals spending more with the vouchers, but little change to foot traffic.
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"100 per cent it would have an impact," he said. "If you're just cruising through Wagga and you jump on the directory to find a cafe or somewhere you can use your voucher, it's a bit disconnected in that sense."
The impact on tourism usage was echoed by Wagga Wagga Business Chamber's business manager Serena Hardwick.
"From the tourism perspective, the way the directory has worked, that's still the problem," Ms Hardwick said. "When you search 'Wagga' you don't get outer suburbs, that's the main issue and it would be beneficial for tourism if they had that."
The Red Steer Hotel is one such establishment tricky to find on the website, as they have been listed under Cartwrights Hill and not Wagga.
Manager Ben Stratton said it was a simple oversight on his part when he registered the address under the correct suburb rather than Wagga Wagga, but it means the business doesn't appear when potential customers search the city. Despite the error, Mr Stratton said he's still very happy with the vouchers.
Another business listed incorrectly was the Black Swan Hotel in North Wagga that is not only listed under North Wagga, but also under their ABN, rather than the trading name customers recognise, making them nearly impossible to find.
The Black Swan's Fiona Menz said the incorrect listing "wasn't great for them" but that local support through social media advertising had still been good.
Ms Hardwick said its important businesses are as easy to find as possible as the program enters its final two months and the timeline for the full $22.5 million worth of vouchers to be used in the area shrinks.
Businesses incorrectly listed, or wishing to update their addresses can now manually edit their listing on the site, a Service NSW spokesperson said.
"Dine & Discover has released digital product enhancements to allow the business to update their name, contact details, website, and address within the Business Profile," they said.