Two key stumbling blocks for organisations in embedding effective change management systems and capability are executive sponsorship and properly measuring success.
Sponsorship is the greatest contributor to successful change, according to all 10 benchmarking studies by global change management leaders, Prosci. Yet 50 per cent of executives don't understand their sponsorship roles and how to lead effective change.
Leaders and change management professionals have a role to play in building sponsor's capabilities. Context and language can help enlist and engage senior leaders in creating a symbiotic relationship that is critical to success.
When building a measurement scorecard you need a framework for measuring success at the organisational performance level (results and outcomes), individual performance level (adoption and usage), and change management performance level.
My colleague and one of the world's leading change management experts, Prosci's chief information officer, Tim Creasey, is coming to Sydney to share tips on how to tackle these issues. Tickets are available from prosci.com.au
Lenore Miller is a Hunter-based change management, employee engagement and capability practitioner. lenoremiller.com